Frequently Asked Questions
Here’s what questions you may have about a Self-Service Account (created before June 2025)
What is a Self-Service Grubhub for Business account?
Self-Service Grubhub for Business account is intended for anyone who wants to fund a budget to feed other people and doesn’t require the additional features that come with our Enterprise solution. You can change your payment method, add more people, and create additional meal credits through the Management Portal. Access the Management Portal by signing in on www.grubhub.com using a browser and click on your name on the top right corner. Once you click your name, you'll see a menu drop open and you'll see an icon labeled "Business account". Click on this icon to access the Management Portal.
What is the difference between the admin of the Self-Service Grubhub for Business account vs diner of the account?
The admin of the account is the person who went through the self signup process and inputted his/her credit card on file. The credit card that the admin inputs is the credit card that will fund everyone’s meal credit. There can only be one admin for every Self-Service Business account who has access to manage the account.
There can be many diners in a single business account. The diners are the people receiving the meal credit to spend. These diners cannot manage meal credit budgets or any other details specific to the business account that they are associated with, only admins have the ability to make such changes.
Both the admin and diners must create Grubhub credentials to place orders on grubhub.com.
How do I pay for the food? What is a meal credit (LOC) and the transaction fee?
The meal credit is the amount of money you offer to the people on your account to use. The admin of the account (the admin is the person who signs up for the business account) pays for the LOC amount for each person. For example, if Suzy is the admin of the account and she creates a meal credit for 100 people to spend $20 next Friday, then the meal credit is a one-time budget of $20 for 100 people.
The admin's credit card gets charged every time an LOC order is placed.
The meal credit can be for a one-time event (like Suzy’s) or a recurring budget that repeats until the admin wants it to end. The duration of the meal credit can be for one day, multiple days, or a full week (7 days). The duration represents the amount of time a diner has to spend the money given to them.
The transaction fee is a 6% fee associated with the meal credit on a per transaction basis. The 6% fee is charged on the LOC amount only, so any additional money spent by your diners will not be charged to the admin’s card but to the individual’s own card. For example, if Suzy gives Mark $20 to spend next Friday but Mark actually spends $33 on his order ($20 funded by Suzy’s LOC and $11 more on his personal credit card), the transaction fee will only be charged on the $20 funded by Suzy’s LOC, which amounts to $1.20. Suzy will see a charge of $21.20 on her credit card and Mark will see a charge of $11 on his own credit card.
How do I know if the meal credit is applying to the order?
You will know the meal credit gets applied on the last page of checkout. You can select to use your credit or another payment method. Once you select the credit, it should apply to your cart and you'll see your order total get adjusted.
Can alcohol be ordered using the meal credit?
You cannot use your meal credit to place an order containing alcohol.
Where can people order Grubhub from?
People can order Grubhub from over 4,000 cities in the U.S. To find out if Grubhub delivers to you, go to www.grubhub.com and enter your address. Learn more about Grubhub here.
How many people can I add to my account?
You can add up to 4,000 people to your Self-Service Grubhub for Business account. If you’d like to feed more than 4,000 people, please check out our Enterprise solution at business.grubhub.com.
How do I manage my account after I sign up?
Only admins have access to manage the Self-Service Grubhub for Business account. You can also find a link to the management portal by navigating to www.grubhub.com and clicking on your name on the top right menu, then clicking on the Business account.
Diners can manage their own accounts at www.grubhub.com by logging in with their individual credentials.
Who can I talk to if I have questions?
If you have additional questions, please contact Business Care at [email protected] or call (844) 478-2249, Option 2.
Why am I unable to place an order or running into problems with processing the payment?
If you are seeing an error message that tells you "We're having trouble processing this payment", you should contact your business admin so they can reach out to their bank to unblock these transactions.
How do I disable a meal credit so that people stop charging orders to my credit card?
During the setup of a meal credit, you can choose if you want it to be a recurring budget or a one-time budget. If you choose a one-time budget, then the people you give access to use that meal credit will lose access at the end of the expiration automatically.
If you choose a recurring budget, then the meal credit will be available to use until you deactivate it. You can deactivate it at any time using the management portal by clicking on the meal credit tab.
How will the people in my account know that they can start ordering?
All the people added to your account will receive a welcome email that informs them to set a password. This email will be sent immediately once you create a Self-Service Grubhub for Business account or once you add a new person to your account. Make sure to also check your spam.
If for any reason people are not receiving the welcome email or people are running into problems with setting a password, please contact [email protected]. Please note that the people added to your account must create a password for the same email address that was used to add them to the Self-Service Grubhub for Business account initially. You can also retrigger the welcome email manually by clicking on the mail icon on the People page for any diner in your account. Visit the People page through the management portal.
If people didn't receive the Welcome email, how do they log in?
Even without receiving the Welcome email, people on your account can still sign in.
- Have the people on your account go to www.grubhub.com/login
- They should each enter their email address under Forgot your password? This email address should be the exact same email address the admin used when adding the person to the account.
- Click "submit" and the person should receive a reset password email.
- Reset password.
- Access www.grubhub.com
You can also retrigger the Welcome email by clicking on the mail icon on the People page by the person's name. Access the People page through your management portal.
How do I add more people to a meal credit?
You can give more people access to the meal credit at any time using the management portal. Simply go to the People tab and add the new person either manually by typing in their information or uploading a CSV file by using our template. You can find this template in the management portal.
Once you upload people, you can choose which meal credit they belong to by going to the “meal credit” tab and either clicking on an existing LOC that you had already created and adding them there or by creating a brand new LOC.
You always need to upload people to the management portal before you can give them a meal credit to use.
You can add up to 4,000 people in a single account and each person can have more than one meal credit.
How do I see a record of charges made to my credit card?
You can see an order history on the management portal that has a summary of all the charges made to your credit card. For more detailed information, you can see specifics of each order by clicking “View Receipt” within the order history page.
Can I access my account using my phone or tablet?
Yes! The management portal are optimized for use on smartphones, tablets, and desktops.
Can Scheduled Group Orders (SGOs) or Catering orders be placed using the meal credit?
Scheduled Group Orders (SGO) and Catering cannot be ordered with a Self-Service account's meal credit, but you can inquire about an Enterprise account that can support these features. Just reach out to a Sales agent on business.grubhub.com and inquire about the Enterprise solution.
You can use a Self-Service account's meal credit on individual meals and group orders.
What happens to diner data if the diner is inactive?
If a diner you add to your account doesn’t set a password for their credentials in 180 days after account creation, that diner will be removed from the account. The admin will need to re-add the diner to the account if they want to place orders using the meal credit.
How do I terminate my account?
You can deactivate your account at any time so that your credit card is no longer being used to fund meal credits. You can do this by deactivating all of your meal credits and then removing the credit card on file in the management portal. You will not be charged for any deactivated meal credits.
