Frequently Asked Questions
Here’s what questions you may have about a Self-Service Account (created after April 2026)
What is a Self-Service Grubhub for Business Account?
A Self-Service Grubhub for Business Account is intended for anyone who wants to fund a budget to feed other people and doesn’t require the additional features that come with our Enterprise solution.
Why should I sign up for a Self-Service Grubhub for Business account?
A Self-Service Grubhub for Business account unlocks access to feed anywhere from one to thousands of people through an easy 5 step process. This is the fastest way to provide a group of people with a food budget that they can use at any Grubhub restaurant.
What is Balance, and why is Grubhub partnering with them?
Balance is a comprehensive B2B financial platform that specializes in business verification, credit underwriting, and invoicing. Grubhub has partnered with Balance to securely verify new businesses joining our platform and to offer you flexible and convenient options, such as monthly consolidated invoicing, net terms, and a line of credit for approved users.
Application
How do I sign up for a Grubhub for Business account?
The signup process is a short five-step flow:
- Business Profile: Enter your basic business details on Grubhub.
- Financial Information: You will be securely redirected to our partner, Balance, to provide additional business details, verify your payment method, and have the option to apply for invoicing terms
- Meal Credits: Set up optional meal credit budgets for your employees.
- Employees: Add team members to your account so you can start ordering.
- Review & Submit: Review your account setup, agree to the terms, and finish creating your account
What information do I need to provide?
Below are the different pieces of information that you may need as a new user creating an account starting through the Grubhub for Business site and going through the Balance hosted verification and invoicing application process.
| Platform | Information Provided |
|---|---|
| Grubhub for Business | Business Email Business Name & Address Phone Number |
| Balance | Business Email Address (verified via code) Phone Number (verified via SMS if not email) Primary Contact Name Business Type & Year Founded Physical Location Status (Yes/No) Expected Monthly Spend Optional: Tax ID (EIN), Website/Social Media Links, Annual Sales Payment Method: Payment Method (Credit Card) - all users Financial Info (if applying for net terms invoicing): Bank account linked via Plaid OR upload of the latest 3 months of bank statements (optional P&L/Balance Sheet) |
Will applying for invoicing affect my credit score?
No. Balance uses industry-standard encryption to protect your data and does not perform hard credit checks.
Q: What if my business does not pass the KYB verification?
A: If your business does not immediately pass KYB verification, you may receive an email from Balance asking for additional information/documentation to manually review. If your account is ultimately denied, you will not be able to create a Grubhub for Business account. We recommend if your business does not pass this step, you reach out to Balance Support at [email protected] to find out more details around their denial reason.
Q: My business successfully was verified by Balance, what now?
A: For businesses that have been verified by Balance, your next step is to input a Payment Method via Credit Card. The Balance engine will then verify that the Payment Method is legitimate and not fraudulent.
Q: My payment method has entered manual review and/or has been declined. What does this mean?
If the Payment Method is not immediately approved, the Balance team will either enter your account into a manual review process, where you may be asked to provide additional information, or it will be denied due to concerns of fraud or financial capability. If your account is denied, you will not be able to create a Grubhub for Business account. We recommend if a business does not pass this step, you reach out to Balance Support at [email protected] to find out more details around their denial reason.
Q: My payment method was successfully verified by Balance, what now?
A: Once your payment method has been successfully verified by Balance, your Grubhub for Business account is now active. From here, users will see a screen that either says ‘You’re Pre-Qualified for Net Terms on Grubhub’ or ‘Apply for Net Terms’ depending on your verification. You can either choose to move forward and click ‘Apply Now’ to begin the application for Net Terms and Invoicing with Grubhub for Business via Balance, or you can choose to ‘Skip for now’.
If you choose to ‘Skip for now’, you will be redirected back to Grubhub for Business and your account will default to ‘Spot Payment’ or ‘On-demand credit card charges per order’. Here you can create meal credits for their employees and begin ordering.
Even if you choose to skip applying, you may have the option via the Balance portal to apply in the future.
Credit Limits and Invoicing
Q: I was approved for and issued a line of credit by Balance. What does this mean?
A: Every month, your business will have a maximum spending limit, or credit limit. This credit must be paid off in full according to the Net Invoicing Terms given.
Q: My business was approved for Net Terms Invoicing. What does this mean?
A: Net Terms refers to the line of credit allotted and the total length of time from a billing period to a payment date. Let’s take the month of April for example: customers on Net Term will have their orders from April 1 to April 30 accumulate into a singular consolidated invoice. Once that invoice is issued, they will have another 30 days to remit payment to Balance either manually or via automatic payments.
Q: What if my business was not approved for Net Terms Invoicing?
A: The good news is that even if your business was not approved for Net Terms Invoicing, your Grubhub for Business account is still active and ready for use via the Payment Method added and verified by Balance earlier in the process. This is what we call Spot Payments, or Net 0.
Instead of receiving one consolidated invoice to pay at a later date, spot payments are "pay now" transactions. Every time an employee places an order using their allocated meal credit, the corporate credit card on file is charged immediately, meaning every single order results in a separate, individual transaction on the card.
Q: If I am on Spot Payments, can I get Net Terms in the future?
A: Yes! Accounts that are on Spot Payments will build a purchase history with Balance that is continuously monitored. Accounts that build a favorable purchase history can be Pre-Qualified for Net Terms in the future by Balance.
Q: How do we increase our credit limit if our company grows?
A: Because Balance assigns a monthly line of credit, growing companies may eventually hit this limit. Admins will need to use the Balance portal to request a credit limit increase. You can find this link via the Grubhub for Business Admin Portal.
Payments & Fees
Q: Is there a transaction fee?
A: There will be a 5% per transaction fee applied after a 3-month free trial period.
Q: How do we update our payment method or view our invoices?
A: You won’t be able to manage financial details directly within the Grubhub for Business interface. You must click a link in either Grubhub for Business admin portal ‘homepage’ or ‘Your Account’ page that will route you to the Grubhub branded Balance Buyer Portal in a new browser tab to add credit cards, link bank accounts (ACH), or view and pay invoices.
Q: Who do we contact if there is a billing error or payment failure?
A: If you have a question about an overcharge, an invoice dispute, or a failed payment method, you must direct any questions or inquiries to Balance Support at [email protected].
Employee Checkout Experience
How will the people in my account know that they can start ordering?
All the people added to your account will receive a welcome email that informs them to set a password. This email will be sent immediately once you create a Self-Service Grubhub for Business account or once you add a new person to your account. Make sure to also check your spam.
If for any reason people are not receiving the welcome email or people are running into problems with setting a password, please contact [email protected]. Please note that the people added to your account must create a password for the same email address that was used to add them to the Self-Service Grubhub for Business account initially. You can also retrigger the welcome email manually by clicking on the mail icon on the People page for any diner in your account. Visit the People page through the management portal.
If people didn't receive the Welcome email, how do they log in?
Even without receiving the Welcome email, people on your account can still sign in.
- Have the people on your account go to www.grubhub.com/login
- They should each enter their email address under Forgot your password? This email address should be the exact same email address the admin used when adding the person to the account.
- Click "submit" and the person should receive a reset password email.
- Reset password.
- Access www.grubhub.com
You can also retrigger the Welcome email by clicking on the mail icon on the People page by the person's name. Access the People page through your management portal.
How do I add more people to a meal credit?
You can give more people access to the meal credit at any time using the management portal. Simply go to the People tab and add the new person either manually by typing in their information or uploading a CSV file by using our template. You can find this template in the management portal.
Once you upload people, you can choose which meal credit they belong to by going to the “Meal credit” tab and either clicking on an existing meal credit that you had already created and adding them there or by creating a brand new meal credit.
You always need to upload people to the management portal before you can give them a meal credit to use.
You can add up to 4,000 people in a single account and each person can have more than one line of credit.
Q: Why is my employee seeing that their Meal Credit is 'Unavailable'?
A: There are three main reasons this will happen under the new integration:
- Company limit reached: Your business has exhausted its total monthly Balance credit limit.
- Alcohol in the cart: The meal credit is automatically filtered out and rendered unavailable if the diner tries to purchase alcohol.
- API Outage: If the Balance system is experiencing technical difficulties, the meal credit is hidden, and the user must pay with a personal card. When this occurs, we recommend reaching out to Balance support at [email protected], or try submitting the order at a later time
Platform Capabilities and Integrations
Q: Does this integrate with our expense management software (like Concur or Expensify)?
A: No. Self-Service will not integrate with expense management platforms
Q: Do you support international businesses or multiple currencies?
A: No. Grubhub for Business Self-Service currently serves US businesses only. Multi-currency and international support is out of scope.
Support
Who do I contact for support?
- For food, delivery, or Grubhub account issues: Please contact Grubhub for Business Care using the help options in your Grubhub dashboard.
- For invoices, billing, or payment method issues: Please contact Balance Support directly at [email protected].
